SHIPPING AND RETURNS
- Fast and convenient delivery of purchased goods is one of our store's top priorities. We understand how important time is, and we are committed to shipping your items as quickly as possible.
- Delivery Schedule: KoreanCosmetics.cy delivers packages quickly and safely six days a week from our warehouse in Cyprus. We ship from Monday to Saturday, with most packages dispatched the same or next day.
- Courier Service: We use ACS Courier for deliveries to all cities in Cyprus (Nicosia, Larnaca, Limassol, Famagusta, and Paphos). When placing an order, you can choose delivery to your home/office or opt to collect your order from any ACS Courier location in Cyprus.
- Shipping Costs: Shipping is free for orders over €50. For orders below €50, there is a shipping fee of €3.50.
- Delivery Times: Collecting from an ACS Courier location typically takes 1 to 1.5 days if shipped in the morning. Home/office delivery usually takes 1-2 days. The courier will call the provided phone number 10-15 minutes before delivery to arrange a suitable time.
- Holiday Season: Please note that there might be delays by ACS Courier during the holiday season.
Returns Policy:
- Return Window: Returns are accepted within 14 days of receipt. To initiate a return, please contact us. We will provide you with detailed instructions on how and where to send your package. Please note that any items returned without prior authorization will not be accepted.
- Conditions: Products must be unopened, unused, and in their original, undamaged packaging. We will inform you once we have received and inspected the returned product, and let you know whether the return has been approved or not.
- Return Shipping Costs: The customer is responsible for the cost of returning the product and the cost of shipping a replacement product.
- Refunds and Exchanges: We do not offer refunds for returns or change of mind. Customers can exchange the returned product for another product of equal or lesser value within 14 days.
Damages and Issues:
- Upon receiving your order, please carefully inspect it. If you find that the item is defective, damaged, or incorrect, contact us immediately and include photos, so we can assess the issue and resolve it promptly.